1. Agreement and service scope
By accessing or using a Wova8 service, the customer and its authorized users agree to these terms and any applicable written agreement. Wova8 provides business software that may include CRM, communication, workflow, messaging integration, analytics, administration, and AI-assisted capabilities.
2. Accounts and authorized users
Customers must provide accurate account information, protect credentials, limit access to authorized users, and promptly remove access that is no longer required. Customers are responsible for activity occurring through their workspaces except to the extent caused by Wova8's breach of an applicable written obligation.
3. Customer data and responsibilities
Customers retain responsibility for data they submit, connect, direct Wova8 to process, or communicate through the service. Customers must have necessary rights, permissions, notices, and lawful bases, and must configure users, integrations, retention, and messaging workflows appropriately.
4. Acceptable use
Customers and users must follow the Acceptable Use Policy. The service may not be used for unlawful, fraudulent, abusive, deceptive, harmful, or rights-infringing activity, including spam or unauthorized bulk messaging.
5. Third-party platforms and integrations
Integrations are subject to availability, customer configuration, and the third party's own terms, policies, technical limits, and decisions. Wova8 does not control third-party platforms and is not responsible for their suspension, changes, outages, or data handling.
Use of the WhatsApp Business Platform must comply with applicable Meta and WhatsApp terms, messaging policies, consent requirements, template rules, and commerce restrictions. Wova8 does not claim official partner or certification status.
6. AI-assisted features
AI outputs are generated assistance, not professional advice or guaranteed facts. Customers must review outputs before use, especially for legal, financial, medical, employment, compliance, or other high-impact decisions. Customers are responsible for provider selection, credentials, prompts, source data, and final use of outputs.
7. Fees, plans, and refunds
Fees, billing intervals, included usage, taxes, renewal, cancellation, and refund rights are governed by the selected plan and applicable written agreement. If no commercial terms have been agreed, access may be limited to evaluation or authorized testing. See the Refund and Billing Policy.
8. Intellectual property
Wova8 and its licensors retain rights in the service, software, design, documentation, and related materials. Subject to these terms and payment obligations, customers receive a limited, non-exclusive, non-transferable right to use the service for their internal business operations.
9. Feedback
Customers may provide feedback voluntarily. Wova8 may use that feedback to improve services without identifying confidential customer information or creating an obligation to implement any suggestion.
10. Availability and changes
Wova8 aims to operate services reliably but does not promise uninterrupted or error-free availability unless a written service-level commitment says otherwise. Features may change to improve security, reliability, compliance, or product operation. Material changes should be communicated where reasonably practical.
11. Suspension and termination
Access may be suspended or restricted for security risk, unlawful activity, material policy breach, non-payment under agreed commercial terms, platform-policy violations, or to prevent harm. The customer may stop using the service subject to any written subscription or termination terms.
12. Confidentiality
Where parties exchange non-public business, technical, security, or customer information, each party should protect it using reasonable care and use it only for the agreed purpose, subject to permitted disclosures and any separate confidentiality agreement.
13. Disclaimers
Except for express written commitments, services are provided on an “as available” basis to the extent allowed by applicable law. Wova8 does not warrant that every feature or third-party integration will meet every customer's requirements.
14. Liability
Liability limits, exclusions, and remedies should be established in the applicable written agreement and will remain subject to mandatory law. Nothing in these terms excludes liability that cannot lawfully be excluded.
15. Governing law and disputes
The governing law and dispute forum will be those stated in the customer's applicable written agreement. If none is stated, this section requires legal review before commercial contracting and does not invent a jurisdiction.
16. Changes to these terms
Wova8 may update these terms to reflect service, legal, or operational changes. The revised version will be posted at this URL with an updated date. Material changes may be communicated through the service or an available customer contact route.
17. Contact
For legal, service, or terms-related inquiries, email support@wova8.com.