CRM
- Contacts and customer records
- Conversation history
- Tags and assignments
- Notes and activity context
Wova8 CRM
Customer operations, connected in one workspace.
Manage customer records, conversations, sales work, messaging workflows, automation, and AI-assisted actions without separating a message from the customer context behind it.
Current capabilities
Tools for the full customer-work cycle.
Only currently implemented areas are described here. Future Wova8 products and roadmap modules are not presented as live.
Inbox
- Shared conversation workspace
- Smart inbox assistance
- Prioritization and ownership
- Notifications and follow-up
Sales
- Deals and opportunities
- Configurable pipelines
- Stage-based tracking
- Customer-linked follow-ups
Automation
- Trigger-based automations
- Visual flows
- Broadcast workflows
- Runs and execution history
AI assistance
- AI Agents and Copilot
- Summaries and analysis
- Rewrite and translation
- Next-action assistance
Messaging
- WhatsApp Business Platform integration
- Templates and inbound messages
- Outbound communication
- Broadcast recipient tracking
Operations
- Usage and activity visibility
- Audit and operational logs
- Team roles and controls
- Account-scoped administration
Account controls
- Tenant-scoped workspace data
- Role-aware product surfaces
- Provider configuration controls
- API credential separation
Communication context
- Customer-linked conversations
- Assignments and responsibility
- Relationship history
- Connected operational actions
A
Tenant-scoped by design
Account-aware authorization and row-level controls help maintain workspace data boundaries.
B
Messaging as a channel
WhatsApp Business Platform support sits inside the broader CRM; it does not define the entire product.
C
Practical AI control
Provider, model, and API-key behavior remain configured within each tenant account.
Wova8 CRM
Open the current product.
Access the CRM workspace or contact Wova8 for product and integration questions.