1. What may be requested
- Deletion of an individual user profile or account access.
- Deletion of a customer workspace and CRM records, when requested by an authorized owner.
- Disconnection and deletion of stored integration configuration or connected integration data.
- Deletion of contact, conversation, messaging, automation, AI-usage, and operational data where legally and technically applicable.
2. How to submit a request
- Email support@wova8.com, preferably from the address associated with the relevant Wova8 account.
- State that the request concerns data deletion.
- Identify the account or workspace, the data categories requested, and whether the request covers an individual profile or the full customer workspace.
- Do not send passwords, private API keys, or authentication codes.
3. Verification
Wova8 may verify the requester's identity, account access, ownership role, authority to act for an organization, and scope of the request. Requests affecting a customer-controlled workspace may require approval from that workspace's owner or authorized administrator.
4. Handling process
After verification, Wova8 will identify applicable active records, integrations, logs, and storage objects; restrict or disconnect relevant processing where appropriate; and complete deletion or anonymization according to applicable obligations and technical retention cycles. A confirmation will be provided through the verified request channel.
5. Retention exceptions
Some information may be retained where required for security, fraud prevention, legal compliance, dispute resolution, financial records, enforcement of agreements, or limited backup cycles. Retained information will remain restricted to the purpose requiring retention and will be removed when that purpose no longer applies.
6. Third-party platforms
Disconnecting an integration from Wova8 does not necessarily delete information held independently by the third-party platform. Users may need to submit a separate request to that provider under its own policy and account controls.
7. Customer-controlled data
If Wova8 processes data on behalf of a customer, an individual may be directed to that customer because it controls the relevant CRM or communication data. Wova8 will support verified customer instructions as required by the applicable service arrangement.
8. Questions
Email support@wova8.com or review the Privacy Policy for more information.